Too often, maintenance on properties is viewed as a necessary evil – a painful cost of doing business. At BRRCC, we view it as an opportunity – a tool – that allows us to exceed our client’s expectations by providing the following benefits:
All of the best maintenance services in the world mean nothing if they aren’t there to do the work. Maintenance issues don’t always happen during the convenient 8am to 5pm Monday through Friday. Consequently, BRRCC has live answering services available 24/7 as the backbone of our maintenance services. Time after time, BRRCC's 24/7 service has paid off, helping property owners not only to win over tenants and preserve the asset, but to create lower loss histories and insurance benefits that others simply cannot provide.
Maintenance is necessary to keep a property in a working, livable condition. It includes preventive work, emergency and routine repairs. Maintenance costs constitute a large share of the operating budget and can be reduced through comprehensive planning: sound guidelines for property maintenance, systems which spell out tasks, responsibilities and quality standards, policies to recruit, train and retain maintenance personnel, and the involvement of personnel and tenants in the planning and evaluation. A high level of maintenance actually reduces operating expenses because the building is more desirable to live in and, consequently, vacancies drop and rental revenues increase. Reducing internal moves also reduces costs associated with cleaning and painting units. Effective purchasing of supplies including joining a purchasing pool is another way of reducing maintenance costs.
Providing quality, responsive, cost-effective maintenance of a property not only makes sense from an asset preservation standpoint, but we view it as a part of the foundation of our customer service program.